Choose Your Track – Where Can We Help You Most?
We specialize in modernizing public-sector service delivery and call center operations — two mission-critical arenas where performance, compliance, and customer experience must align.
Choose your path below to explore tailored resources, services, and solutions.
Powering Workforce Transformation with Smart, Compliant Technology
From PIRL reporting to system modernization, we help public agencies and GovTech partners deliver efficient, human-centered workforce technology.
- PIRL Compliance Readiness
- Case Management System Design
- Data Strategy & Automation
- Vendor Evaluation & Discovery
Operational Precision for High-Stakes Service Environments
Specialists in Call Centers, Compliance, and Scalable Delivery
Red Matter is a tactical operations partner for organizations facing performance gaps, compliance demands, or scaling challenges. Founded by frontline operators with decades in project, CX, and contact center leadership, we help teams bring order to chaos—without disrupting daily delivery.
We blend workforce strategy, regulatory readiness, and execution support into one seamless model. From Fortune 500 turnarounds to state agency launches and PE rollups—we've been the fixers when failure wasn't an option.
🔧Core Focus Areas
Project-Based Resource Strategy
Design, deploy, and optimize cross-functional teams for time-bound initiatives—from tech implementations to compliance upgrades—ensuring the right skills are aligned to the right phases.
Workflow Optimization & Systems Alignment
Map current-state processes, eliminate friction points, and implement repeatable workflows across tools like Jira, Asana, and MS Project to improve delivery velocity and cross-team accountability.
Change Management & Readiness Planning
Prepare teams for major shifts—whether M&A integrations, vendor transitions, or system overhauls—by aligning communications, training, and role clarity around change impact.
IT Infrastructure Change Management
Migrate voice, data, CRM, and analytics systems without disrupting service. Support secure deployments, compliance alignment, and uptime during major transitions.