WHO WE WORK WITH:
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Enterprise operations, CX, and compliance leaders
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PE-backed organizations navigating post-close integration
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Federal and state programs under regulatory pressure
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PMO, workforce, and transformation teams inside BPOs
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Facilities, IT, and shared services teams scaling infrastructure
OUR CORE EXPERTISE:
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Workforce Planning & Resource Strategy
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SOP & Process Optimization for High-Compliance Environments
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Retention Design, Nesting, and Supervisor Enablement
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Regulatory & Audit Readiness (PCI, SOC2, HIPAA, QA)
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Call Center Launches, Site Builds, and System Transitions
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Global Vendor Transitions & Offshore Program Oversight
We turn lagging performance, disconnected systems, or operational blind spots into measurable outcomes and aligned execution.
Project Leadership in Action
Workforce Forecasting & Shift Bid Redesign
→ Delivered modeling and bid structures that reduced OT, improved fairness, and lifted adherence across 1,000+ agents.
Multi-Site Compliance & Infrastructure Upgrade
→ Led PCI and voice system upgrades across 3,000+ endpoints—boosting uptime and audit preparedness.
Vendor Optimization Across Global Footprint
→ Executed LATAM-to-SEA delivery transitions that cut per-agent costs and improved customer satisfaction scores.
Retention + Coaching Systems Deployment
→ Designed SMART coaching, nesting frameworks, and supervisor toolkits that reduced early attrition by 40% in 90 days.
How We Work
From greenfield builds to enterprise turnarounds, we lead with discovery, align people to platforms, and operationalize performance—fast. Our model embeds clarity, accountability, and compliance readiness into every engagement.
Because operational chaos isn’t a badge of honor.
It’s a solvable problem.
Let’s fix it—together.
